Privacy Policy

1. Information We Collect

When you use RapidVit, we may collect the following types of information:

• Personal details such as your name, email address, and phone number when you register or contact us.
• Location data to match you with nearby service providers and enable real-time tracking.
• Payment information processed securely through our PCI-compliant payment partners.
• Usage data including app activity, preferences, and service history to improve your experience.
• Device information such as device type, operating system, and unique identifiers.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve RapidVit services.
• Connect you with verified service providers in your area.
• Process payments and send booking confirmations.
• Send you service updates, promotional offers, and important notifications.
• Ensure platform safety, detect fraud, and prevent misuse.
• Comply with applicable legal obligations.

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:

• With service providers who need it to fulfill your booking (e.g., your name and address for delivery).
• With trusted third-party partners who assist us in operating the platform (analytics, payment processors).
• When required by law or to protect the rights, safety, and property of RapidVit and its users.

4. Data Security

We take the security of your personal information seriously. We implement industry-standard security measures including:

• End-to-end encryption for all data transmissions.
• Secure storage with access limited to authorized personnel only.
• Regular security audits and vulnerability assessments.
• PCI-DSS compliance for all payment data handling.

5. Cookies & Tracking

RapidVit uses cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver relevant content. You can control cookie preferences through your browser settings. Disabling cookies may affect some functionality of our platform.

6. Your Rights

You have the right to:

• Access the personal data we hold about you at any time.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal obligations.
• Opt out of marketing communications at any time.
• Lodge a complaint with your local data protection authority.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. You may request deletion of your data at any time by contacting our support team. We will respond to all requests within 30 days.

8. Children's Privacy

RapidVit is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by email or through a notice on our platform. Your continued use of RapidVit after changes constitutes acceptance of the updated policy.